Our consumer-facing operation. Listings, fulfilment, customer service and returns — run to platform standard on the UK's largest marketplace.
SKUs created, optimised and kept current. Pricing, stock, and content updated against marketplace rules.
Stock held in UK warehouses; orders picked, packed and dispatched within marketplace SLA windows.
Customer enquiries handled to platform standards. Responses within marketplace-mandated windows.
Customer returns received, inspected, and resolved per marketplace policy and UK consumer law.
All inventory sourced from authorised UK suppliers, with documentation retained for audit.
Order defect, late shipment, and cancellation rates monitored continuously and held below platform thresholds.
We run on Amazon as a third-party seller, using both fulfilment models in parallel. Choice of model per SKU follows demand profile, margin and storage cost — not workflow convenience.
Stock pre-shipped into Amazon UK fulfilment centres. Amazon picks, packs and ships from its own warehouses; customer service and returns handled within Amazon's process.
Stock held in our own UK warehouses. We pick, pack and dispatch directly via UK couriers, with tracking back into Amazon. Customer service handled in-house under Amazon's policy.
Every category we cover on the wholesale side is also represented on Amazon UK. Mix changes against demand and seasonality; the categorical breadth does not.